Question 1

Where do I go for printer driver downloads?

Accepted Answer

Print driver downloads can be found on the MMIT Customer Center page. The page includes major print drivers from many of the largest manufacturers.

Question 2

How do I know when my device is low on toner?

Accepted Answer

There are two types of toner monitoring. With standard monitoring, your device will alert you when toner is low or empty. At that point, you will need to place a toner order. To place an order, call the number listed on the ID sticker on the front of the device. Please have the device ID number ready when you call. If you are on an MMIT Toner Replenishment Program, we monitor your device and ship toner automatically before you run out. If you are not enrolled, you can order toner directly through the E-Info MMIT Customer Center portal.

Question 3

How do I recycle used toner cartridges?

Accepted Answer

Most toner cartridges can be recycled rather than thrown away. Many manufacturers include a prepaid return label in the box for easy recycling. If yours did not come with one, you can typically download and print a return label from the manufacturer's website. Visit the MMIT Environmental Initiatives page for direct links to each manufacturer's cartridge return program.

Question 4

How do I find my printer's IP address?

Accepted Answer

There are a few ways to locate your printer's IP address. The easiest method is to print a configuration page directly from the device. On most printers, you can do this from the control panel under Settings or Reports. The IP address will be listed on that page. You can also find the IP address by checking your printer's control panel display, or by looking it up in your computer's printer settings. If you need help locating your printer's IP address, contact our support team and we will walk you through it.

Question 5

How do I place a print service call?

Accepted Answer

Print service calls can be placed through the E-Info Customer Portal. If you cannot access the E-Info portal, please email dispatch@mmitiowa.com or contact your Business Solutions Consultant.

Question 6

Where do I order a new waste toner cartridge?

Accepted Answer

Waste toner cartridges will need to be ordered by phone at (515) 283-0607. We include a spare with the initial order so you always have a replacement ready when needed. Once the container is full, the device will stop operating until it is replaced. To place an order, call the number listed on the ID tag on the front of the device. Please have the device ID number ready when you call.

Question 7

Who do I contact about my print bill?

Accepted Answer

Our administrative team can assist with billing questions. Please call (515) 283-0607, or email dcowie@mmitiowa.com.

Question 8

What should I do with a full waste toner container?

Accepted Answer

Once the waste toner collection tray is full, place the lid back on the container and dispose of it in the trash. The material inside is biodegradable.

Question 9

How do I place an IT Service Call?

Accepted Answer

You can submit and follow your IT support tickets through the online support portal at support.mmitiowa.com. You can also contact support by email at support@mmitiowa.com.

Question 10

What information should I include when submitting a ticket?

Accepted Answer

When submitting a support ticket, please include your name, contact information, a brief description of the issue, and the device or service that is affected.

Question 11

How do I add more information to an existing ticket?

Accepted Answer

You can add information to an existing ticket through the support portal by replying directly to the open ticket. You can also update a ticket by emailing support with your ticket number and updated information.

Question 12

How do I reopen a closed ticket?

Accepted Answer

There is no reason to reopen a ticket. Please just submit a new ticket through the online portal.

Question 13

How does automatic toner replenishment work?

Accepted Answer

The Toner Replenishment Program is a free service that automatically monitors your device toner levels every 4 hours. When toner reaches approximately 20% remaining, the system sends an alert to the MMIT team so a replacement order can be processed and shipped. In most cases, replacement toner arrives 15 to 30 days before the device needs it installed. This helps reduce downtime and removes the need to manually monitor toner levels. Contact MMIT for more information or to get started.

Question 14

How does the software know when to ship toner?

Accepted Answer

Through an automated alert system, our Supply Department is notified as soon as a device reaches the toner threshold, typically around 20% remaining. Alerts are monitored throughout the day and processed as they are received. The software checks toner levels every 4 hours to help keep supplies stocked before they run out.

Question 15

Missing an Invoice?

Accepted Answer

Missing a invoice or need another copy? Email dcowe@mmitiowa.com, or call (515)-251-1164.

Question 16

Need a Digital Invoice?

Accepted Answer

MMIT offers invoices via email. If you would like to update your account to receive invoices via email or have a change to a current email address on file, please call Dawn Cowie at (515) 251-1164 or email her at dcowie@mmitiowa.com.

Question 17

Can I pay with a credit card?

Accepted Answer

Yes, payments can be made online through MMIT Iowa. Online payments processed through Melio include a 2.9% credit card processing fee. At this time, auto pay is not available. Most customers choose to pay online using either a credit card or ACH transfer. MMIT applies a 2.9% processing fee to in house credit card payments. If you would like to pay by ACH, please contact Dawn Cowie (dcowie@mmitiowa.com.)

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