Managed IT Services: Proactive vs. Break/Fix IT

Do you know the difference between proactive and break/fix IT? Let’s take a closer look at these two approaches to find out which is the better choice–and how managed IT services can help

Tech Tips with Managed IT Services

It’s not always easy to wrangle technology. Many businesses are doing the best they can, especially since they don’t necessarily have the tools or expertise to optimize their tech environments in the right ways.

However, when you’re just “going with the flow,” you can get into some bad habits–like the break/fix IT approach. Here’s what you need to know:


If you’re using the break/fix IT approach, you’re inherently reactive. This means that you wait until things go wrong, and then you fix them–usually because you don’t have a choice. After all, without the visibility and data analysis necessary to understand what’s going on in your IT environment, you would just be making random guesses about what’s going to break next.


The proactive approach is what managed IT services does best. Instead of waiting for things to go wrong, managed IT helps you identify weaknesses and potential cybersecurity issues ahead of time–then your provider helps you implement targeted solutions to keep things on track. While unexpected problems will always arise in IT, managed IT services gives you the tools and support you need to be proactive instead of reactive.

The takeaway

Besides being inefficient, the break/fix approach may not look that bad–but the truth is that it can cost your company a lot of time and money. You’ll be scrambling to fix issues you could have avoided if you’d had the tools necessary to think proactively instead. Luckily, you don’t have to do it alone: Managed IT services can help you escape the break/fix cycle and approach your tech in better, smarter ways.


It’s easy to get into bad tech habits when you don’t have the tools or expertise you need. The break/fix IT approach is one such habit, and it can have a serious impact on your bottom line. That’s why you need help from managed IT services to break the cycle and become a proactive tech thinker.

Ready to see what managed IT services can do? Contact us today to say goodbye to the break/fix approach once and for all!